Refund Policy

At Crooked Fame, we are committed to protecting your privacy and ensuring you have a positive experience while using our website. This Cookie Policy explains how we use cookies and similar technologies on our website (the “Site”) and how you can manage your cookie preferences.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They allow the Site to remember your preferences, such as login information or language settings, as well as provide us with information about how you use the Site. Cookies help improve your browsing experience and make our website more functional.

2. Types of Cookies We Use

We use the following types of cookies on our Site:

• Essential Cookies: These cookies are necessary for the basic functionality of our website, such as enabling you to navigate the Site and use its features (e.g., adding items to your cart or accessing secure areas). Without these cookies, certain features of the Site may not work.

• Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if there are any error messages. This helps us improve the performance and functionality of the Site.

• Functional Cookies: These cookies allow the Site to remember your choices (such as language preferences or region) to provide you with a more personalized experience. They may also be used to provide features you request, such as live chat support.

• Targeting or Advertising Cookies: These cookies are used to track your browsing habits and show you relevant advertisements or content based on your interests. They can also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

3. Third-Party Cookies

We may allow third-party service providers to set cookies on our Site to help us with analytics, advertising, and social media integration. These third parties may collect information about your online activities over time and across different websites, which is used to provide you with more relevant advertisements.

Some of the third-party services we use include:

• Google Analytics

• Facebook Pixel

• Instagram Ads

• [Other third-party services]

For more information on how these third parties collect and use data, please refer to their privacy policies.

4. How to Manage Cookies

You can control and manage cookies through your browser settings. Most web browsers allow you to block or delete cookies. Please note that blocking or deleting cookies may affect your ability to use certain features on our website.

• Chrome: Go to "Settings" > "Privacy and security" > "Cookies and other site data" > "See all cookies and site data."

• Safari: Go to "Settings" > "Safari" > "Privacy" > "Manage Website Data."

• Firefox: Go to "Settings" > "Privacy & Security" > "Cookies and Site Data."

• Edge: Go to "Settings" > "Privacy, search, and services" > "Cookies and site permissions."

You can also use cookie management tools to opt-out of certain types of cookies. For example, you can visit Your Cookie Choices or the Digital Advertising Alliance's opt-out page to adjust your advertising preferences.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our practices. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically for any updates.

6. Contact Us

If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us at:

Email: [Info@crookedfamemerch.com]

Address: [1010 N FAIRFAX ST ALEXANDRIA, VA 22314]

Refund Policy

Effective Date: [11/27/2024]

At Crooked Fame, we want you to love what you ordered! However, if you're not completely satisfied, we're here to help. Please read our refund policy carefully to understand how we handle refunds, returns, and exchanges for all purchases made on our website.

1. Eligibility for Refunds

Due to the limited edition nature of our products, all sales are final. We do not offer refunds or exchanges on any items, except in cases where:

• The item is defective or damaged upon arrival.

• The wrong item was shipped to you.

If your purchase is eligible for a refund or exchange, please ensure the following conditions are met:

• The item is unused, unworn, and in its original condition.

• All tags and packaging are intact.

• The request for a return or exchange is made within [X] days of receiving your order. Please refer to the "Returns Process" section below for more details.

2. Non-Refundable Items

Please note that the following items cannot be refunded or exchanged under any circumstances:

• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

• Limited edition items once they have been worn or damaged by the customer.

• Gift cards, promotional items, or special collaboration items.

3. Returns Process

To initiate a return or report a damaged item, please follow these steps:

1. Contact Us: Reach out to our customer service team at [insert contact email] with your order number and a description of the issue (damaged, defective, wrong item shipped).

2. Provide Evidence: If applicable, please include photographs of the defective or damaged product.

3. Return Authorization: After reviewing your case, our team will provide you with a Return Authorization (RA) number and further instructions on how to send the item back to us.

4. Shipping: Customers are responsible for return shipping costs unless the item was damaged, defective, or the wrong item was shipped. We recommend using a tracked shipping service to ensure that the item reaches us safely.

5. Inspection: Once the returned item is received, we will inspect it. If the return is approved, a refund will be issued to the original method of payment.

4. Refund Process

Once your return is approved and processed, we will issue a refund for the purchase price of the item. Please note:

• Refunds will be processed within [X] business days after the return is received and inspected.

• Refunds will be issued to the original payment method used at the time of purchase. It may take additional time for the refund to appear in your account depending on your bank or payment provider.

• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

Currently, we do not offer direct exchanges. If you would like a different size, color, or product, we recommend placing a new order for the desired item. If you are eligible for a refund for a return, that refund will be processed after the item is received and inspected.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately within [X] days of receiving your order. We will offer you the choice of a full refund or a replacement, depending on product availability. Please provide clear photos of the defect or damage to expedite the process.

7. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team:

Email: [Info@crookedfamemerch.com]

Address: [1010 N FAIRFAX ST ALEXANDRIA, VA 22314]

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.